https://jobs.co.uk/job/head-of-customer-service-michael-page--0316bda3-2875-4b7f-9a87-77d3f86c176d RSS feed for Head of Customer Service at Michael Page. en-gb Fri, 18 Sep 2026 01:01:55 GMT https://jobs.co.uk/job/head-of-customer-service-michael-page--0316bda3-2875-4b7f-9a87-77d3f86c176d https://jobs.co.uk/job/head-of-customer-service-michael-page--0316bda3-2875-4b7f-9a87-77d3f86c176d Wed, 16 Sep 2026 23:00:00 GMT Location: Wakefield | Salary: £55000 - £70000/annum | Type: Permanent | Head of Customer Service Manufacturing Industry -55,000 - -70,000 Wakefield Are - 4 days on site Newly created role focused on customer operations leadership, plus process, procedures and systems implementation''s Client Details Our client are an industry leading manufacturing business within their sector and are going through a period of sustained growth. To ensure their service levels meet increased customer demand, they are now looking for a Head of Customer Service to join the business to ensure their internal infrastructure is fit for purpose, and ensures smooth delivery of customer satisfaction Description Lead & manage customer operations functions including Order Processing, CS, Quotations, Aftersales & Distribution Create and implement the customer experience strategy across the business Conduct and in-depth review of process & procedures, identifying opportunities & areas to drive positive change that improve performance across customer satisfaction, efficiency, and lead times Identify opportunities to automate manual processes through the implementation and adoption of new technologies Work closely with manufacturing & production planning to create dist... Permanent