Head of Customer Service

Head of Customer Service Permanent Full Time 85,000 + 4,000 Car Allowance Home Based with occasional travel to NorthamptonshireWe are currently working on behalf of a well-established housing provider to recruit a Head of Customer Service on a permanent basis.Responsibilities of the Head of Customer Service include:Leading customer services, complaints, customer engagement and community investment functionsEnsuring compliance with consumer standards and the Housing Ombudsman Complaint Handling CodeOverseeing Tenant Satisfaction Measures (TSMs) and customer insight programmes to drive continuous improvementUsing performance data and customer trends to improve KPIs and satisfaction outcomesManaging budgets, governance and risk across service areasEmbedding a customer-centric culture and providing visible, inclusive leadershipLeading on social value delivery and place-shaping initiativesRequirements of the Head of Customer Service include:Significant senior leadership experience within a customer-facing environment for the housing ..... full job details .....