Head of Customer Service

Head of Customer ServiceSouth Yorkshire £55,000 - £60,000 + Benefits PermanentAre you an experienced Customer Service leader ready to take ownership of a high-performing function and shape the future of customer experience within a growing manufacturing and engineering business?We are partnering with a well-established and highly respected organisation in South Yorkshire to appoint a Head of Customer Service. This is a newly created opportunity offering the chance to make a significant impact, drive operational excellence, and develop a customer-centric culture across the business.This role would suit a strategic yet hands-on leader who thrives on improving processes, developing teams, and delivering exceptional customer outcomes in a fast-paced environment.The OpportunityAs Head of Customer Service, you will be responsible for leading and developing the customer service function, ensuring customers receive an outstanding experience at every stage of their journey.Working closely with senior leadership, sales, operations, supply chain and production teams, you will drive service performance, implement best practices, and create a culture focused on continuous improvement and customer satisfaction.Key ResponsibilitiesLead, mentor and develop the Customer Service team to achieve high levels of engagement and performance.Define and deliver the customer service strategy aligned to wider business objectives.Drive customer satisfaction, retention and service excellence initiatives. ..... full job details .....