https://jobs.co.uk/job/head-of-customer-service-anonymous--5df72dc9-2dba-43cd-a46d-06f9b83a3f38 RSS feed for Head of Customer Service at Anonymous. en-gb Thu, 17 Sep 2026 18:52:01 GMT https://jobs.co.uk/job/head-of-customer-service-anonymous--5df72dc9-2dba-43cd-a46d-06f9b83a3f38 https://jobs.co.uk/job/head-of-customer-service-anonymous--5df72dc9-2dba-43cd-a46d-06f9b83a3f38 Wed, 16 Sep 2026 23:00:00 GMT Location: Birmingham | Salary: £70000/annum | Type: Permanent | Head of Customer Service - £70,000 + Benefits - Birmingham | Hybrid (3 days office, 2 days home) Are you ready to lead a customer experience function where your decisions directly impact loyalty, retention and growth? Can you transform customer service into a function that delivers outstanding experiences while driving commercial results? We are working with a growing organisation looking for an experienced Head of Customer Service to lead their customer operation and shape the next stage of their customer experience strategy. This is a senior leadership role for someone who understands that great customer service goes beyond resolving issues — it builds trust, protects revenue and creates long-term customer relationships. The role You will take ownership of the customer service strategy and operation, leading a customer-focused leadership team and overseeing a multi-channel environment covering phone, email, live chat, social media and aftercare. You will improve service performance, develop operational excellence and ensure customers receive a consistent, high-quality experience at every touchpoint. You will also manage outsourced service partnerships, ensuring strong ... Permanent