https://jobs.co.uk/job/head-of-customer-service-anonymous--1d0eee00-2160-4a8d-ab3d-f61b6360ab45 RSS feed for Head of Customer Service at Anonymous. en-gb Thu, 17 Sep 2026 17:16:52 GMT https://jobs.co.uk/job/head-of-customer-service-anonymous--1d0eee00-2160-4a8d-ab3d-f61b6360ab45 https://jobs.co.uk/job/head-of-customer-service-anonymous--1d0eee00-2160-4a8d-ab3d-f61b6360ab45 Thu, 17 Sep 2026 11:52:33 GMT Location: City | Salary: 70000.00-70000.00 Annual | Type: Permanent | Head of Customer Service - £70,000 + Benefits - Birmingham Hybrid (3 days office, 2 days home) Are you ready to lead a customer experience function where your decisions directly impact loyalty, retention and growth? Can you transform customer service into a function that delivers outstanding experiences while driving commercial results? We are working with a growing organisation looking for an experienced Head of Customer Service to lead their customer operation and shape the next stage of their customer experience strategy. This is a senior leadership role for someone who understands that great customer service goes beyond resolving issues it builds trust, protects revenue and creates long-term customer relationships. The role You will take ownership of the customer service strategy and operation, leading a customer-focused leadership team and overseeing a multi-channel environment covering phone, email, live chat, social media and aftercare. You will improve service performance, develop operational excellence and ensure customers receive a consistent, high-quality experience at every touchpoint. You will also manage outsourced service partnerships, ensuring strong governance, per... Permanent