Head of Customer Service and Operations

CCP are delighted to be supporting a growing and ambitious organisation in the search for an experienced Head of Customer Service and Operations. This is a rare opportunity for an accomplished operational leader to take ownership of a customer-facing service function and play a key role in shaping the future direction of the business.As a member of the senior leadership team, you''ll lead a multi-disciplinary operation spanning Customer Service, Technical Support and Field Engineering, driving service excellence, operational efficiency and commercial performance. You''ll be responsible for creating a customer-centric culture, delivering continuous improvement initiatives and ensuring the department consistently delivers an exceptional customer experience.This role offers significant autonomy and influence, making it ideal for someone who enjoys leading change, developing high-performing teams and driving measurable business results.Key ResponsibilitiesLead and develop the Customer Service and Operations function, ensuring outstanding service delivery across all customer touchpoints.Provide leadership, coaching and performance management to Customer Service Advisors, Technical Support teams and Field Engineers.Drive operational excellence through effective planning, resource allocation, workforce utilisation and performance management.Identify and implement continuous improvement initiatives to enhance customer satisfaction, productivity and commercial performance.Take ..... full job details .....