https://jobs.co.uk/job/head-of-customer-service-amp-aftersales-michael-page--280534fb-62dc-4a8d-ad66-e8b976b8517c RSS feed for Head of Customer Service & Aftersales at Michael Page. en-gb Wed, 02 Sep 2026 19:30:49 GMT https://jobs.co.uk/job/head-of-customer-service-amp-aftersales-michael-page--280534fb-62dc-4a8d-ad66-e8b976b8517c https://jobs.co.uk/job/head-of-customer-service-amp-aftersales-michael-page--280534fb-62dc-4a8d-ad66-e8b976b8517c Tue, 01 Sep 2026 23:00:00 GMT Location: Bradford | Salary: £50000 - £51000/annum | Type: Permanent | Head of Customer Service & Aftersales -50,000 Bradford based - on-site Commerce / Furniture / Online Retail Option to work 4 day week (after probation) Client Details Michael Page are working in partnership with a growing online retailer who specialise in the distribution of home based products. Following a sustained period of growth, they are looking to appoint a Head of Customer Service & Aftersales in a newly created role. This role will form part of the senior leadership group Description Leadership of the Customer Service, Aftersales & Parts Teams, driving performance and development Create and implement KPI''s across the department focused of service levels, efficiency and customer satisfaction Review process procedures, existing ways of working & systems, identifying inefficiencies and opportunities to drive improvement Introduce robust processes and standards to improve response times, resolution rates, return handling and customer satisfaction Manage relationships with 3rd parties including systems providers, couriers and online platforms ensure SLA''s are maintained Analyse customer data and feedback to identify trends and undertake route cause analysis... Permanent