https://jobs.co.uk/job/head-of-customer-resolution-peabody--ce6c6c54-2eb5-44e3-a35d-ed5a188c1c23 RSS feed for Head of Customer Resolution at Peabody. en-gb Mon, 27 Apr 2026 04:15:38 GMT https://jobs.co.uk/job/head-of-customer-resolution-peabody--ce6c6c54-2eb5-44e3-a35d-ed5a188c1c23 https://jobs.co.uk/job/head-of-customer-resolution-peabody--ce6c6c54-2eb5-44e3-a35d-ed5a188c1c23 Tue, 14 Apr 2026 23:00:00 GMT Location: Lambeth | Salary: Negotiable | Type: Permanent | We’re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody’s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you’ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you’ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation’s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You’ll Lead  End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-qualit... Permanent