Head of customer management

Interim Head of Customer Management - Electricity TransmissionLocation: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day RateAbout the RoleThe UK''s journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace.We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future.Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry.You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry.What You''ll Be ..... full job details .....