Head of Customer Experience

P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Head of Customer Experience to join their team based in Great Yarmouth on a full-time, permanent basis.

Reporting to:• Sales and Marketing Director

Role Summary:• Ongoing development of an effective Sales and Customer Service function in order to support the Company’s targets.• Ongoing support to the Marketing and Business Development functions.

Main Responsibilities:• Quality control with a customer-first mindset.• Sales and Customer Service team training and performance monitoring.• Supporting the implementation of new systems and processes.• Feeding the Marketing function with customer insights.• Feeding the Commercial function with customer insights – lost order reasons etc.• Sales and booked order reporting.• Creation and development of customer resources.

Person Specification:• Evidence of success in a similar role.• Excellent verbal and written communication skills.• Strong interpersonal skills and the ability to build rapport and trust with customers.• A confident, professional and friendly phone manner.• Strong IT skills, Microsoft Office in particular.• Strong organisational and time management skills in order to prioritise workload.• A positive work ethic and a self-motivated, proactive approach to helping customers.• A desire to continuously learn and grow, taking advantage of opportunities to enhance professional development.

Working Hours:• Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to ..... full job details .....