https://jobs.co.uk/job/head-of-customer-experience-wolviston-management-services--16455c7c-b034-4919-9b65-67a5a6c70067 RSS feed for Head of Customer Experience at Wolviston Management Services. en-gb Fri, 24 Jul 2026 22:39:44 GMT https://jobs.co.uk/job/head-of-customer-experience-wolviston-management-services--16455c7c-b034-4919-9b65-67a5a6c70067 https://jobs.co.uk/job/head-of-customer-experience-wolviston-management-services--16455c7c-b034-4919-9b65-67a5a6c70067 Thu, 23 Jul 2026 23:00:00 GMT Location: Stockton-on-Tees | Salary: Negotiable | Type: Permanent | Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience .   This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function.   The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company''s Customer Experience strategy, ensuring every interaction reflects the brand''s values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints.   This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer sati... Permanent