Head of Customer Experience

Head of Customer Experience Location: Hybrid Salary: 70,000 + Excellent Benefits Hours: Full Time (37.5 hours per week) Shape the Customer Experience Strategy for a Growing National Organisation An exciting opportunity has arisen for an experienced customer experience leader to join a large, multi-site organisation during a period of significant growth and transformation. We''re looking for a strategic and commercially minded Head of Customer Experience to lead the development of an end-to-end customer experience function. This is a high-impact leadership role responsible for creating exceptional customer journeys, improving satisfaction and retention, and ensuring customer insight drives business decisions across the organisation. If you''re passionate about delivering outstanding service, leading change and using data to improve customer outcomes, we''d love to hear from you. The Role Reporting into the senior leadership team, you''ll develop and implement the organisation''s customer experience strategy, ensuring every customer receives a consistent, responsive and high-quality service throughout their journey. You''ll work collaboratively across operational and central support teams to improve processes, resolve complex customer issues, strengthen communication, and embed a culture where customer experience is at the heart of decision making. Key responsibilities include: Developing and delivering the customer experience strategy across the business. Leading customer ..... full job details .....