https://jobs.co.uk/job/head-of-customer-experience-olympus-recruitment--96a5272e-18b4-4601-a795-db0b6b83f0b0 RSS feed for Head of Customer Experience at Olympus Recruitment. en-gb Fri, 24 Jul 2026 15:59:44 GMT https://jobs.co.uk/job/head-of-customer-experience-olympus-recruitment--96a5272e-18b4-4601-a795-db0b6b83f0b0 https://jobs.co.uk/job/head-of-customer-experience-olympus-recruitment--96a5272e-18b4-4601-a795-db0b6b83f0b0 Fri, 24 Jul 2026 11:51:53 GMT Location: Manchester | Salary: 65000.00-65000.00 Annual | Type: Permanent | Head of Customer ExperienceLocation: HybridSalary: £70,000 + Excellent BenefitsHours: Full Time (37.5 hours per week)Shape the Customer Experience Strategy for a Growing National OrganisationAn exciting opportunity has arisen for an experienced customer experience leader to join a large, multi-site organisation during a period of significant growth and transformation.We''re looking for a strategic and commercially minded Head of Customer Experience to lead the development of an end-to-end customer experience function. This is a high-impact leadership role responsible for creating exceptional customer journeys, improving satisfaction and retention, and ensuring customer insight drives business decisions across the organisation.If you''re passionate about delivering outstanding service, leading change and using data to improve customer outcomes, we''d love to hear from you.The RoleReporting into the senior leadership team, you''ll develop and implement the organisation''s customer experience strategy, ensuring every customer receives a consistent, responsive and high-quality service throughout their journey.You''ll work collaboratively across operational and central support teams to ... Permanent