Head of Customer Experience

Head of Customer Experience

Are you passionate about customer experiences and delivering high-quality housing & support services?  

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. 

Key Responsibilities: 

• Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service. 
• Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework. 
• Develop and implement tailored services to meet the diverse and changing needs of our customer base. 
• Lead a team focused on achieving equitable outcomes for every customer interaction. 

What We''re Looking For: 

• Proven leadership experience in housing management. 
• Strong understanding of the regulatory framework governing social housing. 
• Exceptional communication and interpersonal skills. 
• A commitment to providing high-quality, customer-focused services. 

Join Us: 

If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you! 

To Apply:   

Please submit your CV and a supporting statement outlining your suitability for the role. 

• CLOSING DATE: 5pm on 19 September 2025 
• INTERVIEWS: Week Commencing 29 September 

We look forward to welcoming you to our team!