Head of Customer Delivery

The CompanyA growing UK Manufacturing, highly regulated organisation is seeking a Head of Customer Delivery to lead customer service operations across multiple sites. This high-impact role will drive service consistency, team capability and operational performance during an important period of change and opportunity expansion. The ideal location will be Midlands, due to the multi-site locations and for regular travel.The RoleA fast-paced, multi-site manufacturing organisation is reshaping how customer delivery is led, owned, and experienced. This is a highly operational environment where pace, complexity, and customer expectations are constant, and where leadership presence truly matters.The focus is not on central control. It is on building strong site-led accountability within a high-volume, fast-paced manufacturing setting, supported by clear strategy, disciplined governance, and confident leadership.The SkillsThis opportunity will suit a senior leader who has:Led customer delivery at scale within fast-paced manufacturing environmentsWorked confidently at the intersection of manufacturing operations, supply chain pressures, and customer outcomesCo-created customer delivery strategy and translated it into execution across multiple manufacturing sitesSuccessfully decentralised customer service and delivery without losing pace, control, or consistencyBuilt resilient, high-performing teams in demanding operational environments through clarity, ownership, and emotional ..... full job details .....