https://jobs.co.uk/job/head-of-customer-access-and-experience-connect2luton--d57c2cbb-63f5-4789-a17c-1643272818e6 RSS feed for Head of Customer Access and Experience at Connect2Luton. en-gb Thu, 22 Oct 2026 18:05:27 GMT https://jobs.co.uk/job/head-of-customer-access-and-experience-connect2luton--d57c2cbb-63f5-4789-a17c-1643272818e6 https://jobs.co.uk/job/head-of-customer-access-and-experience-connect2luton--d57c2cbb-63f5-4789-a17c-1643272818e6 Thu, 22 Oct 2026 11:54:26 GMT Location: Luton | Salary: 550.00-550.00 Daily | Type: Contract | Connect2Luton are excited to recruit a Head of Customer Access and Experience on behalf of Luton Borough Council.Main purpose of position:Customer Access and Contact: Lead the Council''s customer access and contact function across frontline and service-specific teams, ensuring residents can obtain the information, advice, support and services they need through effective, accessible and sustainable service channels.Customer Insight and Experience: Lead the Council''s approach to understanding, measuring and improving resident experience of accessing the Council''s services through performance management, standard setting, quality assurance, workforce development, customer insight and organisational learning.Corporate Complaints: Lead the Council''s corporate complaints function, ensuring effective complaint resolution, regulatory compliance and robust corporate oversight of the Council''s complaints framework.Strategic Leadership: Lead the development and delivery of the Council''s customer access and experience strategy, working with services across the organisation, residents and partners to ensure positive outcomes and driving continuous improvement.Operational Leadership: Provid... Contract