Head of Consumer Protection

Head of Consumer Protection Consumer Council for Northern Ireland Salary: £47,304 - £49,515 Location: Belfast Closing date for applications: Monday 6 July 2026 at 5pm The role The Consumer Council is recruiting for a Head of Consumer Protection to join our busy Consumer Engagement Directorate, as a member of our Wider Leadership Team. We''re looking for an experienced and collaborative leader to head our award winning Consumer Protection Team, supporting consumers across Northern Ireland. If you are passionate about supporting and protecting consumers, while leading an impactful frontline service, we would love to hear from you. Eligibility criteria You will need proven experience of: Managing a high-volume customer advisory or complaint handling service that utilises multiple communication channels and meets quality standards. Developing and optimising a casework portfolio to agreed protocols, while reporting data and evidence to senior management. Developing and maintaining effective and trusted stakeholder relationships to deliver positive outcomes for consumers, service users and/or businesses. Leading a team to deliver a service, managing their performance, supporting their development and delivering outcomes. Salary and Benefits: Salary: £47,304 - £49,515 At the Consumer Council, you will receive an excellent pension scheme with 34.25% employer contribution, 25 days annual leave and 12 statutory holidays and excellent opportunities for professional development. ..... full job details .....