https://jobs.co.uk/job/head-of-complaints-michael-page--f5ed8b94-d4cb-4809-bc20-42e70b909930 RSS feed for Head of Complaints at Michael Page. en-gb Wed, 07 Oct 2026 22:40:50 GMT https://jobs.co.uk/job/head-of-complaints-michael-page--f5ed8b94-d4cb-4809-bc20-42e70b909930 https://jobs.co.uk/job/head-of-complaints-michael-page--f5ed8b94-d4cb-4809-bc20-42e70b909930 Tue, 06 Oct 2026 23:00:00 GMT Location: City of London | Salary: £240 - £250/day | Type: Temporary | The Head of Complaints will oversee the end-to-end complaints process, ensuring a smooth and efficient resolution for customers while maintaining compliance with regulations. This role plays a key part in improving service delivery and driving customer satisfaction within the social housing sector. Client Details We are partnering with a well-established housing and community-focused organisation committed to creating positive outcomes for residents. Known for its values-led approach, the organisation delivers essential services that make a meaningful difference to people''s lives every day. Description Lead the complaints team and ensure timely resolution of customer issues. Develop and implement strategies to improve the complaints process. Monitor and report on key performance indicators related to complaints handling. Ensure compliance with relevant regulations and standards. Provide training and guidance to staff on effective complaints management. Collaborate with other departments to address root causes of complaints. Maintain accurate records and documentation for all complaints. Act as the main point of escalation for complex or high-profile cases. Profi... Temporary