Head of Commercial Performance

Head of Commercial PerformanceLocation: Central LondonSalary: 75,000 to 85,000 + benefitsContract: Permanent, Full TimeAn established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.The RoleYou will:Develop and deliver strategies to improve sales and revenue performanceLead and develop central customer-facing and commercial teamsReview and improve enquiry handling, sales processes and conversionIdentify new business opportunities and commercial partnershipsReview the end-to-end customer journey and identify areas for improvementDrive improvements in customer satisfaction, retention and NPSUse sales and customer data to identify commercial opportunitiesMonitor competitor activity and wider market trendsWork closely with Operations and Marketing to deliver shared commercial objectivesHelp develop sales capability across the wider businessProduce and present regular commercial and customer performance reportingLead change across processes, systems and ways of ..... full job details .....