Head of Commercial Performance

Head of Commercial Performance

Location: Central London
Salary: -75,000 to -85,000 + benefits
Contract: Permanent, Full Time

An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.

This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.

The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.

You will:

• Develop and deliver strategies to improve sales and revenue performance

• Lead and develop central customer-facing and commercial teams

• Review and improve enquiry handling, sales processes and conversion

• Identify new business opportunities and commercial partnerships

• Review the end-to-end customer journey and identify areas for improvement

• Drive improvements in customer satisfaction, retention and NPS

• Use sales and customer data to identify commercial opportunities

• Monitor competitor activity and wider market trends

• Work closely with Operations and Marketing to deliver shared commercial objectives

• Help develop sales capability across the wider business

• Produce and present regular commercial and customer performance reporting

• Lead change across processes, systems and ways of working

We are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.

You will ideally have:

• Significant experience within a senior sales, commercial or customer-focused leadership role

• Experience leading sales, customer service, contact centre or business development teams

• Although based in Head Office, the successful canddiate must have strong multi-site experience

• A proven track record of improving revenue and conversion

• Experience improving customer journeys and customer satisfaction

• Strong commercial and analytical capability

• Confidence using CRM systems, performance data and digital tools

• Experience influencing teams across a wider multi-site operation

• Strong stakeholder management and communication skills

• Experience leading commercial and cultural change

Experience within an occupancy, membership, property, leisure, accommodation or utilisation-driven business would be particularly relevant, although strong candidates from other multi-site consumer and service-led environments will also be considered.

This is an excellent opportunity to take ownership of a broad commercial agenda within an established business and make a measurable impact on both customer experience and future growth.

Apply now for a confidential conversation.

BBBH37160