Head of Business Development and Customer Experience

Head of Business Development and Customer EngagementOverviewA leading charitable event organisation is seeking a dynamic and visionary Head of Business Development and Customer Engagement to enhance visitor experiences and drive strategic growth at one of the UK''s most prestigious public events.This is a senior-level opportunity for a professional with a background in premium events, visitor attractions, or public experiences. You''ll lead the transformation of a large-scale outdoor venue into a dynamic, customer-focused destination. Reporting directly to the Chief Executive, you''ll oversee visitor engagement, customer operations, and new business development-ensuring excellence from first interaction to final exit.Key Responsibilities:Strategic Development: Design and implement strategies that elevate the public-facing event experience and align with the long-term vision for growth and sustainability.Customer Experience Oversight: Manage all aspects of the visitor journey, including enclosures, amenities, retail, and information services, ensuring seamless and exceptional service delivery.Revenue Generation: Maximise secondary income through sales of upgrades, hospitality, merchandise, catering, and other visitor services.Marketing Integration: Collaborate with the marketing team to drive engagement, measure impact, and optimise conversion across customer touchpoints.Volunteer Team Leadership: Oversee a large volunteer workforce delivering front-line customer service ..... full job details .....