Head Of Aftersales Operations

Head of Aftersales OperationsDepartment: Customer Operations Location: ColeshillHours: Full-time, Monday-FridaySalary: £40,000 - ?45,000 + performance-related bonus Our client is currently looking for a Head of Aftersales Operations to join their team. the Head Of Aftersales will fully accountable for our client''s aftersales function end to end. This role owns everything that happens after the sale - customer issues, complaints, resolutions, returns, repairs, warranties, and escalations. The role exists to protect the brand, control cost, improve customer outcomes, and run a tight, motivated, high-performing team. This is not a passive or reactive role. The successful candidate will take control, set standards, improve systems, and become the single point of accountability for Aftersales across the business. Key Accountabilities Own the full aftersales journey from first customer contact to final resolution.Act as the single internal point of accountability for all aftersales matters.Personally handle complex, high-risk, or high-value customer cases.Lead the resolution of complaints relating to product quality, delivery, damage, service failures, returns, and refunds.Ensure compliance with UK consumer legislation and protect brand reputation.Lead, motivate, and develop the Aftersales team with clear expectations and performance management.Improve productivity, efficiency, and team morale.Review and redesign aftersales processes to improve speed, quality, and cost ..... full job details .....