Head of Aftersales

Head of AftersalesFaringdonFixed Term (6 months) About UsMetropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.This roleThis six-month secondment as Head of Aftersales will lead our end-to-end Aftersales function, overseeing resales, partnership management, and staircasing activity across a team of 24 staff, including three direct reports. The role is responsible for driving performance against budget and KPIs, ensuring strong governance, compliance, and customer satisfaction throughout the customer journey. Key responsibilities include managing and enhancing client relationships, delivering targeted marketing campaigns for staircasing, and leading pitches to secure new business. The postholder will also ensure all activity remains fully aligned with current legislation and regulatory requirements, while motivating, developing, and incentivising teams to deliver exceptional service and high-quality outcomes.What you''ll need to succeed Proven experience leading sales teams and driving performance against ambitious targets and budgets. Strong knowledge of the shared ownership sector, including resales, staircasing, and partnership activity. Understanding of the Regulator of Social Housing, GLA and Homes England funding ..... full job details .....