https://jobs.co.uk/job/head-of-aftersales-hawk-3-talent-solutions--4e19de16-a5b0-4286-bea9-f3e3bc93e975 RSS feed for Head of Aftersales at Hawk 3 Talent Solutions. en-gb Sat, 29 Aug 2026 05:17:49 GMT https://jobs.co.uk/job/head-of-aftersales-hawk-3-talent-solutions--4e19de16-a5b0-4286-bea9-f3e3bc93e975 https://jobs.co.uk/job/head-of-aftersales-hawk-3-talent-solutions--4e19de16-a5b0-4286-bea9-f3e3bc93e975 Fri, 28 Aug 2026 11:51:36 GMT Location: Yorkshire | Salary: 50000.00-50000.00 Annual | Type: Permanent | Head of AftersalesLocation: BD4, Bradford Salary: Up to £50,000 Working Pattern: Full-time 4-day working week option Flexible hours between 6:00am 6:00pm PermanentAbout the RoleOn behalf of our client, we are looking to appoint an experienced Head of Aftersales to take ownership of their Customer Service, Returns and Parts operations.This is a key leadership position within an established and growing UK-based consumer products business. The successful candidate will have genuine autonomy to review how the aftersales function operates, introduce improvements, develop the team and drive measurable improvements in customer experience and operational performance.Key Responsibilities Take overall ownership of Customer Service, Returns and Parts.Lead, coach and develop the aftersales team.Review and improve existing processes, systems and ways of working.Establish clear KPIs and performance measures, driving accountability and continuous improvement.Improve response times, resolution rates, returns handling and customer satisfaction.Manage relationships with external system providers, couriers and online selling platforms.Analyse customer feedback, complaints, returns and operational dat... Permanent