Head of Account Management

Head of Account ManagementWhy Uniqodo?Uniqodo is a fast-growing SaaS Promotion Experience platform helping e-commerce businesses achieve marketing goals across the customer journey. We offer a 4-day workweek (no salary reduction), 25 days'' holiday, and a contributory pension. We are a zero-discrimination workplace.Salary: £60k + performance bonus.The Purpose of this RoleWe need a strategic leader to establish a high-performing account management function. You will manage CSMs and transition the team from reactive support to a proactive, commercially-led partnership model. Your mission is to ensure long-term retention and secure expansion opportunities within our enterprise client baseWhat You Will DoAccount Management and Strategic Growth- Drive Retention and Expansion: Take accountability for commercial health by identifying upsell and cross-sell opportunities to drive net-revenue retention.- Lead Complex Commercial Negotiations: Lead high-value renewals and navigate complex enterprise stakeholder environments.- Implement Structured Account Planning: Create strategic plans for top-tier clients to move beyond "fire-fighting" and deliver ongoing value.- Oversee QBR Excellence: Standardize the QBR process to demonstrate ROI and industry benchmarks.Leadership and Team Excellence1. Manage and Mentor the CSM Team: Coach CSMs to develop a "commercial ear" while maintaining service excellence 2. Ensure Delivery Excellence: Monitor health scores and data to resolve issues before ..... full job details .....