https://jobs.co.uk/job/head-of-accommodation-and-guest-services-butlins--3ae125d9-1373-46d7-8689-a65986b1babd RSS feed for Head of Accommodation and Guest Services at Butlin's. en-gb Fri, 09 Oct 2026 18:17:13 GMT https://jobs.co.uk/job/head-of-accommodation-and-guest-services-butlins--3ae125d9-1373-46d7-8689-a65986b1babd https://jobs.co.uk/job/head-of-accommodation-and-guest-services-butlins--3ae125d9-1373-46d7-8689-a65986b1babd Fri, 09 Oct 2026 11:54:04 GMT Location: Skegness | Salary: 10000-500000 Annual | Type: Permanent | Description The Head of Accommodation and Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our gue... Permanent