Head Housekeeper

Pay: £15.87 per hour, 40 hours a week, 5 days a week.Location: TelfordReports to: Operations ManagerAre you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations?We''re looking for a Head Housekeeper to Lead, Inspire and Deliver Excellence.Key Responsibilities:• Lead, motivate, and develop your team to achieve operational and client service excellence.• Manage daily housekeeping operations, including stock, linen, equipment, and workflows.• Maintain health, safety, and compliance standards.• Build and maintain strong relationships with clients.• Monitor performance, manage budgets, and optimize cost efficiencies.• Recruit, train, and coach team members, recognising and developing talent.• Conduct regular room inspections to maintain quality and ensure continuous improvement.• Support business development by providing site expertise, attending meetings, and preparing reports.Requirements:• Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment.• Strong leadership skills with experience in managing and developing teams.• Excellent communication, interpersonal, and IT skills.• Ability to manage budgets, KPIs, and operational performance.• High awareness of Health and Safety regulations and compliance requirements.• Problem-solving and conflict resolution skills, with diplomacy and tact.• Ability to work under pressure, adapt to change, and maintain a sense of ..... full job details .....