Head Concierge

Head ConciergeSalary: £30,000 per annum 4 on, 4 off 7am-7pm We are recruiting an experienced Head Concierge to lead the front-of-house operation at a prestigious residential development in London SE10. This is an excellent opportunity for a confident, professional and service-driven individual who takes pride in delivering an exceptional resident experience, leading by example and maintaining the highest standards of customer service. The RoleAs Head Concierge, you will oversee the day-to-day concierge operation, ensuring a welcoming, efficient and professional service for residents, visitors and contractors. You will take ownership of front-of-house standards, support the smooth running of the development and help create a positive, well-managed residential environment. Key Responsibilities Lead and oversee the day-to-day concierge and front-of-house operation. Deliver an exceptional, personalised service to residents and visitors. Act as the main point of contact for resident enquiries, requests and complaints, ensuring these are handled professionally and efficiently. Maintain high standards of presentation, professionalism and customer service at all times. Supervise and support the concierge team, ensuring duties are completed effectively and consistently. Manage visitor access, contractor arrivals, deliveries and general building enquiries. Liaise with property management, contractors and other relevant parties to resolve issues promptly. Ensure building ..... full job details .....