Head Concierge (Luxury Hotel Country Sports)

Head Concierge / Head Ghillie Luxury Hospitality Scottish Highlands Are you passionate about delivering exceptional guest experiences and leading from the front? We''re looking for an experienced and personable Head Concierge / Head Ghillie to lead our Concierge, Ghillie and Driver teams, ensuring every guest enjoys a truly memorable stay. This is a unique role that combines team leadership, guest experience management and hands-on hosting in one of Scotland''s most beautiful locations. The Role You''ll coordinate the day-to-day operation of the Concierge, Ghillie and Driver teams, oversee external country sports and activity providers, and ensure the seamless delivery of bespoke guest experiences. This is a hands-on position where you''ll actively engage with guests, including:Leading 4x4 safaris through the Cairngorms. Hosting guided tours and local experiences. Organising and hosting small-scale guest events. Coordinating fishing, shooting and other country sports activities with external providers. Acting as a knowledgeable ambassador for the local area and hotel.About You We''re looking for someone who:Has experience leading teams in hospitality, guest services or tourism environments. Delivers exceptional service with warmth, personality and attention to detail. Is highly organised, proactive and commercially aware. Enjoys hosting guests and creating memorable experiences. Possesses excellent communication and relationship-building skills. Has a genuine passion for the ..... full job details .....