Hard Services Manager

Catch 22 are working with a respected property management provider who are seeking an experienced Hard Services Manager to oversee technical and operational delivery at a busy shopping centre in Sunderland. You''ll have experience managing commercial properties and able to ensure statutory compliance, manage budgets, lead contractors, and drive site improvements to the highest standards.

Key Responsibilities:

• Oversee all hard FM services across the shopping centre, ensuring statutory compliance, safety, and operational excellence.
• Lead on technical projects, refurbishments, and site improvement initiatives to drive efficiency and best practice.
• Maintain accurate asset records, reporting systems, and site-specific operating procedures.
• Manage budgets to achieve financial targets, control costs, and deliver value for money.
• Develop and maintain strong working relationships with tenants, contractors, service providers, and internal teams.
• Specify, procure, and manage specialist contractors to ensure high-quality service delivery.
• Lead, motivate, and develop staff to achieve personal and collective performance goals.
• Ensure all activities comply with health & safety, environmental, and quality assurance standards.

Ideal Candidate:

• Degree (or equivalent) in a relevant technical discipline.
• Strong knowledge and experience in mechanical & electrical services.
• Proven track record managing maintenance contracts, budgets, and contractors.
• Skilled leader with experience in change management, people development, and customer service.
• Excellent communication, interpersonal, and time management skills.
• Confident user of Microsoft Office and knowledgeable in property management.
• Comprehensive understanding of health & safety legislation.
• Self-motivated, able to work independently, with a full UK driving licence.
• IOSH/NEBOSH qualified (or working towards) would be desirable.
• Immediate/short notice period preferred.

This role is paying a salary of around £55,000- £60,000 on a 40 hour, permanent contact. Hours are Monday - Friday, however there will be some expectation to work a weekend on a 1 in 4 basis.

If interested in this role, please apply or get in touch on (url removed)