Halo ITSM Consultant - Hybrid UK

Halo ITSM Consultant Role Type: Permanent Location: Reading - Hybrid 2-3 days per week Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy life cycle-from discovery and solution design through configuration, testing, deployment, and continual service improvement. You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy andamp; Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration andamp; Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions, and dashboards. Support third-party integrations and data migrations. Delivery andamp; Training: Oversee testing phases (UAT, defect resolution), manage project risks/deliverables, and deliver comprehensive administrator and end-user training. Stakeholder Management: Collaborate closely with project teams, technical specialists, and client stakeholders to maintain high-quality delivery standards. Experience andamp; Skills Required Proven hands-on experience implementing, configuring, or ..... full job details .....