Halo Consultant (Configuration)

HALO ITSM Configuration Specialist - Contract Remote UK 9 Months Outside IR35 ASAP HALO ITSM Workflow Design Workflow Configuration ITSM Business Analysis API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We''re looking for a HALO ITSM specialist to join a major service transformation programme, designing, configuring and delivering new services across multiple business departments. This is a hands-on role. You''ll take requirements directly from stakeholders, translate them into HALO service designs, and then configure and build the workflows yourself - owning delivery from discovery through to UAT and go-live. What You''ll Be Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT. You''ll also work with REST APIs and integrations including SharePoint, Azure DevOps and webhooks. What We Need Strong, hands-on HALO ITSM configuration experience Proven ITSM workflow design and build experience Conditional logic, approval chains and routing Ticket Types, SLAs, Custom Fields and Portal Forms Requirements Gathering and Process Mapping Discovery Workshops and Stakeholder Management UAT, Testing and Service Deployment REST APIs / HALO Integrations Experience onboarding services/departments onto HALO ITSM HALO ITSM ..... full job details .....