Hainault Forest Visitor Centre Assistant

The Hainault Forest Visitor Centre Assistant is an integral part of the team delivering a welcoming and memorable experience for visitors to Hainault Forest. Working in the Woodland Trust s visitor centre, the role will assist with retail operations, provide excellent customer service, support various visitor engagement activities, and promote ways that visitors can support our cause - including Woodland Trust membership. This role contributes to enhancing the visitor experience while supporting the Woodland Trust s mission. Our work at Hainault Forest is delivered in partnership with London Borough of Redbridge and Vision RCL. The Role: Provide a warm, welcoming experience for visitors by sharing information about the forest, facilities, activities, and key site features, and responding to general enquiries. Promote the Trust s membership offer and actively encourage sign-ups as part of the visitor experience. Support the delivery of events such as local walks workshops, often with children on an occasional basis. Work as part of the Visitor Centre team to manage building operations, including opening and closing procedures, upkeep of shared spaces, and handling financial transactions and cashing up. Deliver high-quality retail service, including operating the till efficiently, maintaining the retail area to a high standard, restocking and rotating stock, and ensuring strong visual merchandising. Contribute to retail performance by supporting stock selection and stock ..... full job details .....