Guest Services Manager - UK

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continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:

Hotel Director/Hotel General Manager background in a 4- or 5-star hotel2-3 years of hotelier experienceAdditional languages (Spanish, Italian, Portuguese, French, German) are an advantageDuties and Responsibilities:

Lead in delivering an exceptional guest experience, acting as an ambassador and mentoring other divisions on key standards. Maintain strong rapport with division heads from both Hotel and Marine departments.Lead a team committed to delivering outstanding customer service, taking ownership of guest requests. Monitor key performance indicators, guest ratings, and comments to foster a culture of ownership within the Guest Services team.Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues to enhance guest comments and ratings.Manage all onboard group business, ensuring the Group Coordinator has the necessary skills, training, and support to deliver consistent service and products.Assign duties to team members and evaluate their performance through honest feedback to meet high standards.Maintain comprehensive knowledge of Customs and Immigration policies and procedures, ensuring compliance with all internal and external requirements related to guest immigration and ..... full job details .....