Guest Services Manager

Were a group of fabulous Hotels set in beautiful countryside and our hotels are full of great people A great team.Were seeking a Guest Services/Reception Managerresponsible for leading front desk operations, driving excellent guest experience, and managing our Guest Services team.The job is 40 hours per week 5 days over 7, Full Time and Permanent.The role to provide outstanding front-of-house performance by:Exceeding guest expectations across all reception and front-of-house operations

Managing challenging in-house guest situations

Supervising, training, monitoring, and developing reception staff to uphold service excellence and performance standardsPromoting hotel services and upselling opportunitiesroom upgrades, food and beverage, amenitiesOverseeing cash and key security, daily banking, adjustments, and account reconciliations to protect revenueControlling pending accounts, credit checks, limits, corrections, and adjustments following company policiesAre You Right for the Role?

Proven management experience in a hotel front office environment, ideally within luxury or high-end establishments

Proficient in Property Management Systems (e.g., HART, Opera) and Microsoft Office (Word, Excel, Outlook)

Strong leadership and team development skills, with experience supervising and mentoring staff

Excellent communication and problem-solving abilities; adept at complaint handling both verbally and in writing

Ability to remain calm under pressure , multitask and make effective decisions in real-time

Experience fulfilling Duty Manager responsibilitiescovering shifts, operational decisions, and guest escalation support

Benefits

29 days holiday (increasing with length of service)50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesHospitality Essential discount platform - giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing and finance guidesHospitality Action - Employee Assistance Programme 24/7Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.BCorp member and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work ..... full job details .....