https://jobs.co.uk/job/guest-services-executive-gecko-travel-recruitment--33c927f2-b807-486e-b879-716ac675e0c5 RSS feed for Guest Services Executive at Gecko Travel Recruitment. en-gb Thu, 17 Sep 2026 21:24:18 GMT https://jobs.co.uk/job/guest-services-executive-gecko-travel-recruitment--33c927f2-b807-486e-b879-716ac675e0c5 https://jobs.co.uk/job/guest-services-executive-gecko-travel-recruitment--33c927f2-b807-486e-b879-716ac675e0c5 Thu, 17 Sep 2026 11:52:29 GMT Location: London | Salary: 26500.00-26500.00 Annual | Type: Permanent | Guest Services Executive Hybrid SW London 26,500 + Commission Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Guest Services Executive to join their team on a permanent basis. The Role: As Guest Services Executive, you will be responsible for handling all pre and post cruise inquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations. Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role. You Will Have: Ensuring a high standard of guest service and communication is consistently delivered Handling enquiries via telephone, letters and email Demonstrating a sense of urgency and prioritising correspondence as required Ensuring all information provided is completely accurate and fully addresses the guest''s questions during every interaction Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best pos... Permanent