Guest Relations Manager - Manchester

Guest Relations Manager - ManchesterThe Manchester Deansgate Hotel is on the lookout for a dynamic Guest Relations Manager to inspire and lead. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.As a Guest Relations Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) Creating a warm, personalised welcome for every guest and overseeing their experience from arrival through to departureBuilding strong relationships with VIPs, IHG One Rewards members, returning guests and those celebrating special occasions, ensuring their preferences are recognised and thoughtfully deliveredWorking closely with Front Office, Housekeeping, Food and ..... full job details .....