Guest Relations Executive

Guest Relations Executive£30,000Milton KeynesPermanent Are you passionate about delivering exceptional customer experiences and creating memorable moments for every guest?We''re working with a prestigious hospitality business looking for a Guest Relations Executive to become the face of the hotel, ensuring every guest receives a warm, personalised welcome and an outstanding experience from arrival through to departure.You will play a pivotal role in creating exceptional guest experiences whilst working closely with departments across the hotel. From welcoming VIP guests to resolving queries and promoting the hotel''s facilities, you''ll ensure every stay is memorable. Alongside this, you will proactively identify opportunities to maximise revenue through room upgrades, dining experiences, spa packages and future direct bookings.Key Responsibilities for a Guest Relations Executive:Deliver a warm, professional, and personalised welcome to every guest Build strong relationships with guests and tailor recommendations to enhance their stay Coordinate memorable experiences for VIPs, returning guests, and special occasions Handle guest enquiries, feedback, and service recovery with confidence and professionalism Promote room upgrades, spa experiences, dining packages, and other hotel services Encourage repeat business by promoting the benefits of booking directly Work closely with Reception, Reservations, Housekeeping, Food and Beverage, Spa, and Events teams to deliver a seamless ..... full job details .....