Guest Experience Team

Role: Guest Experience TeamSalary: 15.45 per hourHours: To be available to work the majority of home matchdays for the 2026/27 season. Average 4 hours per shiftLocation: American Express Stadium, Brighton, BN1 9BLContract Type: Worker AgreementDeadline Day: 11th August 2026About Brighton and Hove Albion FCWe compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.Be a part of enhancing matchdays - create memorable moments for members and guests!As part of the Guest Experience team, you will be situated amongst our premium lounges and restaurants and will assist the 1901 club team in their matchday operations. You will provide a warm welcome to our members, sponsor and guest upon arrival, and ensure they are directed to the correct area. You will engage with our members to enhance their experience, supporting with any requests and inquiries.We are looking for candidates who are able to work the majority of matchdays, so you will need to be flexible to be able to work evenings and weekends.About youYou should be an excellent communicator, comfortable starting conversations with guests - whether that means offering a warm greeting or engaging in a longer discussion. Prior experience in customer service is required, along with the ability to consistently show professionalism in all interactions. We are ..... full job details .....