Guest Experience Specialist

Guest Experience SpecialistJob Type: Full-timeLocation: Moreton-In-MarshSalary: £26,353 Join an award-winning hospitality group as a Guest Experience Specialist. In this role, you will be the friendly voice and helpful hand behind our communications, ensuring every interaction reflects the companies'' high standards and values.Day-to-day of the role:Deliver exceptional service through phone, email, and live chat.Manage guest queries regarding bookings, spa treatments, dining, and more.Ensure all guest information is accurate, complete, and up to date.Process online and third-party bookings with precision.Log and escalate guest complaints appropriately and professionally.Maintain high service standards while meeting daily and monthly performance targets.Support internal bookings for staff, contractors, and issue resolution.Collaborate with colleagues across Guest Experience and Reservations teams.Required Skills and Qualifications:Excellent communication skills with a warm and professional manner.Experience in customer service or reservations, hospitality experience beneficial.Strong organisational skills and attention to detail.Ability to multitask and stay calm under pressure.Proactive problem-solver with a team-first attitude.Passionate about delivering great guest experiences.Benefits:Monthly performance-based commission.Complimentary spa experience on work anniversaries.Free refreshments available on-site.Access to an Employee Assistance Programme.Discounts on overnight ..... full job details .....