https://jobs.co.uk/job/guest-experience-specialist-reed--7fd34c78-e047-4f8e-9715-eff29c645a48 RSS feed for Guest Experience Specialist at Reed. en-gb Mon, 25 May 2026 00:10:32 GMT https://jobs.co.uk/job/guest-experience-specialist-reed--7fd34c78-e047-4f8e-9715-eff29c645a48 https://jobs.co.uk/job/guest-experience-specialist-reed--7fd34c78-e047-4f8e-9715-eff29c645a48 Sat, 23 May 2026 11:52:42 GMT Location: Moreton-in-marsh | Salary: 26353.00-26353.00 Annual | Type: Permanent | Do you pride yourself on delivering excellent customer service?Is a strong team culture and collaborative working environment important to you?If so, Reed is recruiting an exciting opportunity in Moreton-in-Marsh.In this role, you''ll be the friendly voice and helpful hand behind guest communications, ensuring every interaction reflects the company''s high standards and values.Key Responsibilities:Deliver exceptional customer service via phone, email, and live chatManage guest enquiries relating to bookings, treatments, dining, and other servicesEnsure guest information is accurate, complete, and kept up to dateProcess online and third-party bookings efficiently and accuratelyLog, manage, and escalate guest complaints professionallyMaintain high service standards while achieving daily and monthly performance targetsSupport internal bookings for staff, contractors, and issue resolutionCollaborate effectively with colleagues across the wider groupSkills and Experience Required:Excellent communication skills with a warm, professional approachPrevious customer service experience (hospitality experience is an advantage)Strong organisational skills and attention to detailAbility to multi... Permanent