Guest Experience Specialist

Do you pride yourself on delivering excellent customer service?Is a strong team culture and collaborative working environment important to you?If so, Reed is recruiting an exciting opportunity in Moreton-in-Marsh.In this role, you''ll be the friendly voice and helpful hand behind guest communications, ensuring every interaction reflects the company''s high standards and values.Key Responsibilities:Deliver exceptional customer service via phone, email, and live chatManage guest enquiries relating to bookings, treatments, dining, and other servicesEnsure guest information is accurate, complete, and kept up to dateProcess online and third-party bookings efficiently and accuratelyLog, manage, and escalate guest complaints professionallyMaintain high service standards while achieving daily and monthly performance targetsSupport internal bookings for staff, contractors, and issue resolutionCollaborate effectively with colleagues across the wider groupSkills and Experience Required:Excellent communication skills with a warm, professional approachPrevious customer service experience (hospitality experience is an advantage)Strong organisational skills and attention to detailAbility to multitask and remain calm under pressureProactive problem-solving skills with a team-focused mindsetA genuine passion for delivering outstanding customer serviceFor immediate consideration, please apply now. ..... full job details .....