https://jobs.co.uk/job/guest-experience-manager-pertemps-coventry-commercial--9898d0af-5186-4a0e-82d6-5a7c05359a2e RSS feed for Guest Experience Manager at Pertemps Coventry Commercial. en-gb Tue, 21 Jul 2026 11:57:52 GMT https://jobs.co.uk/job/guest-experience-manager-pertemps-coventry-commercial--9898d0af-5186-4a0e-82d6-5a7c05359a2e https://jobs.co.uk/job/guest-experience-manager-pertemps-coventry-commercial--9898d0af-5186-4a0e-82d6-5a7c05359a2e Mon, 20 Jul 2026 14:27:09 GMT Location: Warwick | Salary: £13.35 per hour | Type: Full time | Job Title Guest Experience Manager (GXM) Department Reception UK Scope and Accountability: The GXM is responsible for the quality of the service provided, ensuring that they create a positive impression for all organisations. They are required to prioritise their own day to day work and will refer complex problems or queries to their Building Manager/Line Manager. Main Responsibilities - Front of House As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all callers and visitors. Answering all incoming telephone calls and resolving queries ensuring accurate and comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up. Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff member as required. Ensure the daily list of visitors is kept in reception and that all vis... Full time