Guest Experience Host / Concierge - Seasonal - Chester

Guest Experience Host / Concierge - Seasonal - Chester Guest Experience Host / Concierge - Seasonal 12.71 per hour Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Guest Experience Host / Concierge - Seasonal Role As a Guest Experience Host, you''ll be one of the first faces our guests meet - offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you''ll play a key part in making each guest''s experience at The Reserve, smooth, special, and memorable. Responsibilities: Greet guests with warmth and enthusiasm, creating a memorable first impressionAssist with guest arrivals, check-ins, and departures with efficiency and professionalismProvide expert knowledge on the resort, Chester Zoo, and local area activitiesCoordinate guest requests, special occasions, and bespoke experiencesWork closely with the front office, housekeeping, and FandB teams to ensure seamless serviceHandle queries, feedback, and issues in a positive and solution-focused mannerAssist guests with luggage handling and transportation to their roomsProvide valet parking service and ensure safe handling of guest vehicles What We''re Looking For: Passion for delivering outstanding ..... full job details .....