Guardian Care Executive

We are seeking a passionate, customer-focused Guardian Care Executive to take ownership of the guardian experience across our growing property portfolio.This is a unique opportunity for an experienced customer service, resident services, housing, or property professional to play a central role in ensuring our guardians receive an exceptional experience from move-in through to move-out.As the primary point of contact for guardian care, you will be responsible for guardian engagement, retention, welfare support, complaint resolution, satisfaction monitoring, and community development. You will work closely with operational teams to improve guardian satisfaction, reduce avoidable attrition, and help create safe, supportive, and well-managed communities.This role would suit someone who enjoys building relationships, solving problems, improving customer experiences, and making a genuine difference to people''s day-to-day lives.What You''ll Be DoingGuardian Experience and RetentionAct as the owner of the guardian journey from onboarding through to departure.Proactively engage with guardians to improve satisfaction and reduce avoidable departures.Conduct retention conversations and identify opportunities to improve occupancy stability.Monitor guardian feedback and implement initiatives that enhance the overall guardian experience.Move-In and OnboardingWelcome new guardians and provide onboarding support.Ensure guardians understand licence agreements, house rules, reporting ..... full job details .....