Growth Lead

Target Dental Group x The People Advisory Location: Otley HQ, West Yorkshire Supporting: 9 dental practices across the group Type: Full-time, Permanent The Opportunity The People Advisory is proud to be working alongside Target Dental Group to appoint a commercially minded Growth Lead to lead its central Patient Coordination team. This is a key role within the business, responsible for turning patient enquiries into booked appointments, maximising diary utilisation across all nine practices and ensuring every patient receives an exceptional experience from their very first interaction. We re looking for someone who understands that commercial performance and outstanding patient care go hand in hand. The Role Leading a team of Patient Coordinators, you ll take ownership of the performance of the central patient journey by ensuring enquiries are responded to effectively, patients are booked into the right appointments and clinicians diaries are being utilised to their full potential. You ll be responsible for: Leading, coaching and developing the Patient Coordination team Driving performance against clear booking, conversion and activity targets Ensuring new patient enquiries are followed up quickly and consistently Maximising diary utilisation across all 9 Target Dental practices Identifying and proactively managing white space within clinician diaries Monitoring enquiry-to-booking conversion and understanding where opportunities are being lost Using data and reporting to ..... full job details .....