Groups & Events Sales Executive

Introducing Miiro…

Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations including Paris, Barcelona, London and Gstaad with two openings in Vienna coming late 2025.At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.We are now looking for a talented and passionate

Group and Events Sales Executive

to support our Sales Manager.What you’ll do:Group Reservations and Events Management

Coordinate rooming lists and ensure smooth communication across departmentsManage group bookings in Apaléo PMS, ensuring billing accuracy and data integrityAssign rooms based on availability and guest preferencesCollaborate with Sales and FandB to manage enquiries and execute group stays from start to finishPrepare and lead weekly BEO meetingsManage event logistics including memos, BEOs, and operational handoversEnsure show rooms are inspection-ready at all timesMaintain open communication with clients to manage expectations and changesSupport post-event evaluations to continuously improveSupport for Individual Reservations

Assist the Reservations team with managing and confirming individual bookings when requiredUpsell Opportunities

Use Revinate CRM to identify upsell options and enhance the guest experience while increasing revenueGuest-Focused CommunicationRespond promptly and professionally to client enquiries via phone and emailFollow up on guest files, special requests, and cross-team coordinationBilling and Payment Oversight

Work with the Finance team to manage group billingSend and track payment links via ApaléoIssue timely reminders for pending paymentsCoordination and Collaboration

Work closely with the Sales, Accounting, Front Office and FandB teamsShare booking updates accurately and ensure everyone is alignedWhat We’re Looking For:Experience in a similar role in hospitality, reservations, or event coordinationFamiliarity with PMS systems (Apaléo, Opera, Revinate) is a plusExcellent communication and organisational skillsAbility to handle multiple requests and deadlines with confidence and careStrong attention to detail and a collaborative approachA warm, guest-first mindset and commitment to exceptional serviceFluent in English; other languages are an advantageCompetence with Microsoft Office tools (Excel, Word, ..... full job details .....