Group Service Desk Manager - MSP - £60K - £70K - Berkshire

Strategic Group Service Desk Manager - MSP - £60K - £70K - Berkshire Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI andamp; Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation? Perhaps you''re working for a smaller Managed Service Provider, already running a team, improving service and challenging how things are done - but you''re looking for the opportunity to genuinely put your stamp on something. This could be exactly that opportunity. We''re working with a growing Managed Service Provider looking for a Group Service Desk Manager to take ownership of its Service Desk operation and help shape what it looks like through its next stage of growth. This isn''t about inheriting a broken Service Desk. You''ll inherit a talented team of approximately 17 people, predominantly based in Maidenhead, within a successful MSP that currently turns over around £10m and has ambitious plans to approximately double in size over the next two years. What they need now is someone with the drive, personality and strategic mindset to take what they have and make it better. The opportunity This is much more than keeping the lights on and managing tickets. You''ll take ownership of the Service Desk offering, setting direction across people, process, systems, customer experience, reporting, automation and continuous improvement. You''ll be expected to look at the ..... full job details .....