Group Practice Manager

Group Practice Manager
Salary £55-65K 
Flexibility for Part time or Full time 
 
We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager.
 
Job Summary
 
The Group Practice Manager will take overall responsibility for the operational leadership and management of their multi Practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required.
 
You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business.
Key Responsibilities
 
Operational Leadership & Practice Oversight

• Lead the day-to-day operations of Practices across Coventry, ensuring smooth, efficient, and high-quality service delivery.
• Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration.
• Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations.

• Support the development of clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement.
• Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce.
• Facilitate and lead formal meetings, training sessions, and updates—occasionally off-site and outside standard hours—to support staff development and service excellence.

• Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs.
• Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making.
• Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth.

• Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact.
• Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team.
• Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols.

• Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development.
• Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management.
• Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place.

• Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines.
• Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction.
• Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon.

• Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience.
• Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives.
• Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model.

• Contribute to budget management and financial oversight, including petty cash coordination with the Finance Team.
• Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance.
• Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of Alliance Teaching Practices.

• Undertake additional responsibilities as requested by the Head of Operations, supporting the evolving needs of the Alliance.

• Must have wider operational NHS service experience
• Must have Group Practice Management experience
• Must be enthusiastic, a great communicator, and have strong values

• Excellent NHS Pension
• NHS Fleet Car Solutions
• 27 days holiday
• Enhanced maternity/paternity package
• Blue Light Discount Card
• Employee Assistance Programme