Graduate/Junior Support/SQL Analyst x 3 - Bristol (REF34)

Graduate/Junior Support/SQL Analyst x 3 - Bristol - Training and Progression - New (REF34) Up to 27k + Excellent Benefits + Hybrid Working (Bristol 3 days a week) + Training + Development A market leading organisation requires a number of junior/graduate SQL Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers. The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities: Providing support on software applications using JIRA Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements) Escalating issues appropriately and work with senior members of the team in a timely fashion Liaising with 3rd party suppliers to resolve customer issues Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required. Assisting in maintaining the documentation library (knowledge base on confluence) Additional tasks as required to support the Operations team Skills/Experience: Knowledge of SQL is ..... full job details .....